Cancellation & Return Policy
At Addlife, we strive to provide high-quality wellness and healthcare services, ensuring customer satisfaction. This policy outlines the terms for cancellations, refunds, and returns related to our services and products.
1. Cancellation Policy
Service Cancellations
Appointment Cancellations :
- Clients can cancel their scheduled yoga, gym, aerobics, naturopathy, ayurveda, or ozone therapy sessions at least 24 hours before the appointment time.
- Cancellations made within 24 hours may be subject to a cancellation fee.
Membership & Subscription Cancellations :
- Monthly or yearly memberships can be canceled within 7 days of activation for a partial refund, after deducting administrative charges.
- No refunds will be provided for memberships canceled after 7 days of activation.
Treatment Package Cancellations :
- Wellness treatment packages (naturopathy, ayurveda, ozone therapy, etc.) can be canceled before the first session for a full refund.
- Once the treatment has started, no refunds will be provided.
2. Refund Policy
Session & Class Refunds :
- If a session is canceled by Addlife due to unforeseen reasons, clients will be eligible for a reschedule or full refund.
- If a client misses a session without prior notice, no refund will be provided.
Membership & Package Refunds :
- Refunds for memberships and wellness packages are subject to deduction based on the number of sessions attended and administrative fees.
Product Purchases & Returns :
- Health supplements, herbal products, and wellness equipment purchased from Addlife can be returned within 7 days if they are unused, unopened, and in their original packaging.
- Opened or used products are not eligible for return, unless found defective or damaged upon delivery.
3. Refund Processing Time
- Approved refunds will be processed through the original payment method.
- It may take 7-10 business days for the refund to reflect in the client’s account.
- Any transaction or bank processing fees will be deducted from the refund amount.
4. Exceptions
- No refunds will be provided for partially used services, customized treatment plans, or one-time consultation fees.
- The management reserves the right to assess refund requests on a case-by-case basis.
For any queries regarding cancellations or refunds, please contact:
Customer Support : +91-40-23541007/23541017 +91-9866777106, +91-76590 08881
Email : ao.addlife@gmail.com